Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy applies to all fee payments made to Maitreya School, including but not limited to admission fees, tuition fees, activity fees, transportation fees, and any other charges. The policy outlines the circumstances under which refunds may be granted and the process for cancellation of admissions or services.

2. Definitions

• Admission Fee: One-time, non-refundable fee paid at the time of admission.
• Tuition Fee: Quarterly/Half-yearly/Annual fee for academic instruction.
• Transportation Fee: Fee for school bus/van services.
• Activity Fee: Fee for extracurricular activities and events.
• Caution Money/Deposit: Refundable security deposit (if applicable).

3. Cancellation of Admission

3.1 Before Commencement of Academic Session

3.2 After Commencement of Academic Session

• Within first month: 50% refund of tuition fee for the remaining quarters (if paid annually) subject to deduction of dues.
• After first month: No refund of tuition fee for the current quarter/term.
• Mid-term withdrawal: No refund for the current term; pro-rata refund for subsequent terms may be considered on a case-by-case basis.

4. Fee Refund Policy by Fee Type

4.1 Admission Fee

Status: NON-REFUNDABLE under any circumstances. This fee secures the seat and covers administrative costs.

4.2 Tuition Fee

Status: Partially refundable as per the cancellation timeline mentioned in Section 3.

4.3 Transportation Fee

• Cancellation before service starts: Full refund
• Cancellation mid-term: Pro-rata refund for unused months (minimum one month notice required)
• Transport fee is non-refundable: If the service was availed for any part of the month

4.4 Activity Fee / Event Fee

• Before activity/event: Full refund (minus administrative charges if applicable)
• After activity/event commencement: No refund

4.5 Caution Money / Security Deposit

Status: FULLY REFUNDABLE at the time of student's withdrawal from school, subject to:

• No outstanding dues against the student
• Return of school property in good condition (library books, uniform, etc.)
• Submission of written application for withdrawal
• Completion of all formalities

Refund of caution money will be processed within 45-60 days from the date of application.

5. Refund Process

5.1 How to Apply for Refund

To request a refund, please:

1. Submit a written application to the Principal's office stating the reason for withdrawal/refund
2. Provide supporting documents (if applicable, such as transfer certificate, medical certificate, etc.)
3. Complete the school leaving formalities
4. Provide bank details for electronic transfer (Account holder name, Account number, IFSC code, Bank name and branch)

5.2 Refund Timeline

• Tuition fee refunds: Processed within 30 working days from the date of approval
• Caution money refund: Processed within 45-60 days
• Other fee refunds: Processed within 15-20 working days

5.3 Mode of Refund

All refunds will be made through:

• Electronic bank transfer (NEFT/RTGS/IMPS) to the parent's bank account, OR
• Account payee cheque in favor of the parent/guardian

Refunds will NOT be made in cash under any circumstances.

6. Exceptions

The following situations may be considered for special refund consideration:

• Medical Grounds: If a student is unable to continue studies due to serious illness or medical condition (supported by medical certificates), pro-rata refund may be considered.
• Family Relocation: If the family relocates to another city (with proof), refund may be considered on a case-by-case basis.
• School Discontinuation of Service: If the school discontinues a particular service or program, full refund for the unutilized portion will be provided.
• Death of Student: Full refund of all fees (except admission fee) for the remaining academic year will be provided.

7. Non-Refundable Charges

The following are non-refundable under any circumstances:

• Admission fee / Registration fee
• Annual charges (if already utilized for the year)
• Examination fee (if exams have been conducted)
• Uniform fee (if uniform has been issued)
• Book fee (if books have been issued)
• Any fee paid for specific events or activities that have already occurred
• Late fee or penalty charges

8. Cancellation by School

In the rare event that Maitreya School cancels a student's admission or discontinues a service:

• Full refund of all fees paid for the unutilized period will be provided
• Caution money will be refunded in full
• No penalty or deduction will be applied

9. Important Notes

• All refund requests must be made in writing; verbal requests will not be entertained.
• The decision of the School Management regarding refunds shall be final and binding.
• Refunds will be processed only after clearance of all dues.
• The school reserves the right to adjust any outstanding dues against the refund amount.
• This policy is subject to change without prior notice. Please check the website for the latest version.

10. Contact for Refund Related Queries

For any questions regarding refunds or cancellations, please contact the school accounts department:

• Email: accounts@maitreyaschool.com
• Phone: +91 9470110488 (Ext: 105 for Accounts)
• Office Hours: Monday to Friday, 9:00 AM to 3:00 PM

11. Grievance Redressal

If you are not satisfied with the refund decision, you may escalate the matter to:

• Level 1: Principal - principal@maitreyaschool.com
• Level 2: School Management Committee - management@maitreyaschool.com

Please allow 15 working days for a response at each level.